Customer Service 8815 conroy windermere rd Unit 331 Orlando, FL 32835 [email protected] I am on a local Police Emergency response team. The Troodon has an overall length of 7.65″, a 3.00″ blade, weighs 3.00 ounces, and is made in the USA. Microtech knives are know for Out the Front style tactical style knives. I will promptly find out what the problem is with his knife and see if I can expedite service. This production version of the Microtech Socom Alpha features a black G-10 handle. Custom knifemakers have been quoted to say that the tolerances that Microtech is ab… You could have just replaced it, held that one for as long as you wanted then re sold it, it is new. I tried for over a year to get MicroTech to help me replace scales on a knife that had been damaged with use. Every magazine has this issue. This website was reported to be associated with Microtech Knives. They were told that their knife would be worked on in the order it was received. Except the above mentioned terms, Microtech Retail excludes any kind of warranty as regards to the quality, performance, accuracy, and fitness for a specific purpose of the product. He seemed to be fine with that. You could have just replaced it, held that one for as long as you wanted then re sold it, it is new. Automatic knives, open automatically with the push of a button or pull of a lever. Review: Bought a very expensive highly lauded knife from microtech. We are an American made company and we do stand behind our product. Here’s a quick video on how to service the microtech OTF knife. In comes the Microtech UTX-85! The Excocet has an overall length of 5.625″, a 1.98″ blade, weighs 2.75 and is made in the USA. I emailed the company regarding my status Monday the 20th; I got an auto reply stating they would respond within the next 24 hours, I still have yet to hear from them. Once again I have not received a return call or email. 22 were here. Founded in 1994 in Vevo Beach, Florida, the company relocating to Branford back in 2005, they moved again in 2009 and now conduct business operations and manufacturing in Fletcher, North Carolina. I called in the 22nd and was told it is still being repaired. I was constantly told to be patient. We specialize in tactical, automatic, and OTF knives. This wasn’t an Ultratech screw, either. I will try and contact the Customer. The only obligation of Microtech Retail under this agreement is to repair or replace products subject to the terms and conditions of the warranty. It broke within two weeks with minimal normal daily use, such as cutting tape on box's and apple slices. I sent for repair in July. Business I found these knives after a lot of searching and product review. This is the first I have heard of this. Im glad they offer a lifetime warranty, cause it appears these knifes break a lot judging by the back log and I may be doing this back and forth for a lifetime. All Rights Reserved. It would have been quicker to get a full refund and buy the same knife. Not take a lot of our money for a garbage item then blow us off when it breaks. After careful consideration, we extended the due date from 7/19/13 to 7/31/13 giving extra time for customer’s to get this taken care of. If their knife required a more in depth repair, then it may take longer to get it fixed depending on what it needed. If they made fixes to the item, I will do an exchange, however I feel I should at least get my money back. The Microtech Ultratech is, to many people, the out-the-front knife. Review: Purchased 3 MSAR m4 platform magazines from this company for work purposes. While it’s a “Cali legal” auto it may not be entirely ko… I read the above complaint and I would like to have time to research this We have had some major hic ups in our Repair DepartmentHowever we are back on rack and we are fixing repairs as we received them I believe that he was told all of thisYes, we did ask that he be patient We moved our Repair Department to our other facility and then we had some employment issues This cost us some major downtime I am sorry for any inconvenience this may have caused I will personally look into this and get his knife back to him in a timely manner. Yes, we did ask that he be... I found them to be better than I expected. Yes, the dreaded day had come; my own Microtech Warranty hell had arrived. The Microtech Socom Alpha is a fixed blade knife styled after the popular Microtech Socom folder. I will personally look into this and get his knife back to him in a timely manner. Every CobraTec® knife comes with a no-hassle lifetime warranty. Response: Check your local laws before buying this knife or carrying it in public. It’s unique, but it seems hokey. Response: I will try and contact the Customer. This is unsatisfactory. Pleasure to deal with. Thank you so much for all your help yesterday. If you’re looking for a lightweight, EDC friendly envelope opener that can double as a office lunch room apple slicer, the Microtech Socom Elite is the antithesis of your best option. Please remember this will void your warranty. I wanted something that would hold up for my guys in the field and the life time warranty was a nice sell point too. Unfortunately we did have to close our repair department temporarily. USA Assembeled OTF Knife For Life Warranty. I have emailed them twice and called once with no response. After receiving the knives. 25 July: I called Microtech, answered a few questions and was told I’d get an email with R/A , information about the process and a worksheet. We have had some major hic ups in our Repair Department. Rated 0 out of 5 ... made in America, with a lifesharp warranty. Results: This is concerning magazines for his gun. Again, I had my brand new knife for 2 weeks; you have had it for almost 4 months. Microtech UTX-85 D/E Purple Satin Standard 232-4 PU. I didnt even get a chance to cut paracord or anything like that with it before it breaks and locks in the open position and will not close. Follow Us on Facebook; Follow Us on Twitter; Follow Us on Instagram We moved our Repair Department to our other facility and then we had some employment issues. patient. If I had used these magazines in an actual raid it could have cost me or my teammates lives with a failure to load, or a doublefeed in the weapon. Or is the company skimping on service technicians? Use RevDex to, Increase visibility and credibility of your review by. Personally, this has been more of a collectible than a true daily carry for me. I am a police chief for a smaller town. These models include the Halo, UDT, Socom, and Ultratechmodels. Microtech advertises it as a money clip knife, and its has a prominent pocket clip where you can stuff some cards and cash. It’s got the cool factor, but it's also a little odd. Results – We fixed his knife and it was sent back to him 10/23/14. Business The Microtech Exocet is one of those knives that evokes a unique set of emotions. We are an American made company and we do stand behind our product. It broke within two weeks with minimal normal daily use, such as cutting tape on box's and apple slices. • Computers Repairing Service. The automatic switch release is nicely made. Ive given up trying to get them to fix the problem and Ive stopped carrying the knife. I love how skinny the Ultratech is, but the smaller 3" blades just speak to me. I never received a phone call or email regarding the factory shutting down so don’t act like it is common knowledge, I only found out after the fact I waited the 6-8 weeks that they kept telling me to wait, then after that I got the “oh we shut down our repair shop for a bit” What kind of service is this? I came into this review of the Ultratech without ever having carried an OTF knife, but came out of it wanting one! You say "This is the first time I have heard of this” Then what the hell is [redacted] doing after we talk on the phone? Are that many microtech knives that unreliable? Call us today at 828-684-4355. In mid-September I called and they claimed to be backed up beyond belief. Business proudly over-built in the USA. Unfortunately we did have to close our repair department temporarily. Contact Microtech Knives customer service. You say "This is the first time I have heard of this” Then what the hell is [redacted] doing after we talk on the phone? Hit or miss ergos, proprietary hardware prevents self service, no manual option. I was told they would get back with me. We did have some problems with these magazines. I called in the 22nd and was told it is still being repaired. I read the above complaint and I would like to have time to research this. I also reiterated how sorry I was for any inconvenience that we may have caused him due to our temporary shutdown of the repair department. Everyone was aware of this. I will personally look into this and get his knife back to him in a timely manner. ... With Benchmade’s notoriously good warranty, the CLA is sure to be a worthy opponent to the LUDT. Knives require routine maintenance in order to properly function. I paid $35 for each magazine, and they are not worth the plastic they are made out of.Desired Settlement: The product is inferior. Response: Here’s a picture of the Exocet in it’s native habitat: I’ve been using mine as an EDC knife, albeit carefully. If there are that many knives going for hundreds of dollars and they are all breaking so commonly that a knife sent for repair in July can’t get fixed by October, nor can it get replaced, then the Revdex.com needs to know about this and fellow consumers need to know that the quality and customer service is not what it boasts. Great communication. I believe that he was told all of this. I emailed the company regarding my status Monday the 20th; I got an auto reply stating they would respond within the next 24 hours, I still have yet to hear from them. When I got the knife back they had not fixed the scales and they didn't send any correspondence at all. I sent for repair in July. ... Ebay Review. Offered to all law enforcement, United States Armed Forces, and First Responder service personnel, at a drastically discounted price and backed by our Lifetime Limited Warranty, you’ll never have to worry about your knife losing its edge in the line of duty. Warranty Information Items sold by Microtech, Inc. are warranted as follows: All Products Except Millimeter Flexible Waveguide Assemblies. It would have been quicker to get a full refund and buy the same knife. You can call Microtech Knives at phone number, fill out a contact form on their website www.microtechknives.com, or write a letter to Microtech Knives, 321 Fanning Fields Rd, Mills River, North Carolina, 28759, United States. We let our Customer's know this by notifying them on our website, when they called in and in some cases by e-mail. They do make these with a single edge, so it’s possible this could be a daily carry for some. I finally just used their automated repair process. " MicroTech is a great company with friendly and helpful co-workers " (in 8 reviews) Cons " but others may prefer to give less and expect that no one will notice " (in 4 reviews) So stating this is the first time you have heard of this problem only frustrates me more. The full-tang blade features notches around the perimeter and black G-10 scales. Microtech LUDT review. I never received a phone call or email regarding the factory shutting down so don’t act like it is common knowledge, I only found out after the fact I waited the 6-8 weeks that they kept telling me to wait, then after that I got the “oh we shut down our repair shop for a bit” What kind of service is this? Consumer Microtech Knives is a leading knife maker, located in Asheville, NC. Microtech has designed knives for use by the United States Military.
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